Refund and Exchange Policy

At Xpose Skin, we are committed to providing our customers with top-quality products and exceptional customer service. We understand that there may be instances where you need to make a return or exchange, and we want to ensure a smooth and satisfactory experience for you. Please carefully review our refund and exchange policy below.

1. Returns: We accept returns only in the case of faulty items. If you receive a faulty product, please contact our customer service within 5 days of receiving the item to initiate the return process. We will guide you through the necessary steps to return the item.

2. Exchanges: We offer exchanges for products that are unopened, undamaged, and in a re-sellable condition. If you would like to exchange an item please contact our customer service within 5 days of receiving the item to initiate the exchange process.

3. Return Shipping: If you need to return an item for an exchange, the cost of shipping the item back to us will be at your own expense. We recommend using a reliable and trackable shipping method to ensure the safe return of the item. Once we receive the returned item and verify its condition, we will proceed with the exchange process.

4. Condition of the Item: To be eligible for an exchange, the item must meet the following criteria:

   • The item must be unopened, unused, and in its original packaging.
   • The item must be in a re-sellable condition without any signs of use, damage, or alteration.
   • All accessories, manuals, and promotional materials that were included with the item must be returned in their original condition.
5. Refunds will only be issued for faulty items that cannot be replaced or repaired. If your item is deemed faulty, we will offer you a full refund, including any shipping charges paid for the initial delivery of the item. Refunds will be processed using the original payment method within 7 days of receiving the returned item.

Please note that all returns and exchanges are subject to our inspection and approval. We reserve the right to refuse a return or exchange if the item does not meet the specified conditions or if the return process is not initiated within the designated timeframe.

We appreciate your understanding of our refund and exchange policy. If you have any further questions or concerns, please do not hesitate to contact our customer service team, who will be happy to assist you.